Rates & Insurance
Rates and Insurance
Insurance & Fees
If using your insurance benefits is important, we can connect you with a therapist, individual counsellor or couples counsellor, whose services are covered by most insurance plans. Please confirm coverage with your provider before booking.
You can find more details about our rates and insurance coverage here.
Our standard fees follow the Psychologists’ Association of Alberta’s recommended schedule with one key difference: we offer 60-minute sessions instead of the typical 50-minutes giving you more time for support and reflection.
Payment, Insurance, and Cancellation Information
Counselling Insurance Coverage
Our services are accepted by most private extended health insurance companies. Once you submit your receipt to your insurance provider, reimbursement will be based on your plan’s coverage. If insurance coverage is a key factor for you, we recommend confirming with your provider that the specific therapist you’re interested in is covered.
Additionally, some of our therapists are approved service providers for the Royal Canadian Mounted Police (RCMP), Canadian Armed Forces (CAF), and Veterans Affairs Canada (VAC). Feel free to reach out for more information.
Payment Options We Accept
Payment is processed remotely. We accept Visa, Mastercard, Discover, and Amex, as well as Visa debit and Mastercard debit. If you find yourself temporarily unable to use your payment card, we accept e-transfer.
Payment is due upon completion of services, with the exception of e-transfer payment which is due 48-hours in advance.
Our Cancellation Policy
Clients cannot reschedule or cancel appointments online less than 24 hours before the session. Please contact our administrator for assistance: [email protected] or 403-450-3558
Cancellations with less than 24 hours’ notice or no-show will result in charges:
- First occurrence: 50% of the fee for a 60-minute session, regardless of session duration
- Subsequent occurrences: 100% of the fee for a 60-minute session
If feeling symptomatic but well enough, we can switch an in-person appointment to video.
No fee for late cancellation due to illness or a genuine emergency.
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