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Frequently Asked Questions

In your initial therapy session, anticipate an open dialogue to establish trust. You'll discuss your concerns, goals, and the therapeutic process. Expect the therapist to inquire about your history, emotions, and coping mechanisms. It's a collaborative journey where your unique story takes centre stage, paving the way for personal growth.

Therapy is a confidential and safe space where you can share your deepest thoughts and feelings without fear of judgement. We will respect your privacy and confidentiality and will not share any information about your sessions with anyone without your explicit consent.

Exceptions include:

  • Suspected child abuse or dependent adult or elder abuse
  • If a client is threatening serious bodily harm to another person
  • If a client intends to harm themselves
  • Minors (under 18 yrs.) must be accompanied to their first appointment by a parent to provide informed consent for services and to discuss the limitations of confidentiality for the minor unless they are a mature minor.
Yes, we do! We strongly believe in providing both evening and weekend session times to enhance accessibility and convenience for our clients.
You have the choice of 60-minute or 90-minute in-person or video sessions.
There is no one-size-fits-all to this question. Therapy could last anywhere from a few weeks to several months (and sometimes years). Your needed duration will uncover itself through the process of therapy and ongoing progress conversations with your therapist.
We recommend beginning with weekly or bi-weekly sessions to gain the momentum necessary to engage in therapy.
Registered social workers and registered psychologists share commonalities in their commitment to promoting mental health and well-being. Both professions are regulated by their respective bodies, the Alberta College of Social Workers (ACSW) for social workers and the College of Alberta Psychologists (CAP) for psychologists. Additionally, both social workers and psychologists adhere to rigorous ethical standards to ensure the welfare and confidentiality of their clients. While they may employ different therapeutic approaches, both professions play crucial roles in addressing the diverse mental health needs of individuals and communities.

The One Life team does not have social workers at this time.

While the goal of helping their clients remains the same, life coaches and psychologists diverge in their approaches. Psychologists, rooted in clinical expertise, delve into the intricacies of mental health with a foundation in evidence-based therapies. Psychologists are well equipped to navigate deeper mental health concerns, while life coaches focus on personal growth, empowerment, and goal setting.
Yes, all our Psychologists are registered and licensed through the College of Alberta Psychologists.
Medication is always a deeply personal decision for each individual. As psychologists, we do not give advice on whether an individual should or should not be on medication. This is a decision we encourage our clients to speak with their doctor and family members about to make the best decision for themselves.
Many of our clients who take medication find therapy to be an integral part of their life experience, improving symptom management and increasing treatment effectiveness.

Clients cannot reschedule or cancel appointments online less than 48 hours before the session. Please contact our administrator for assistance: or 1-888-540-5791.

Cancellations with less than 24 hours’ notice or no-show will result in charges:
- First occurrence: 50% of the fee for a 60-minute session, regardless of session duration
- Subsequent occurrences: 100% of the fee for a 60-minute session

If feeling symptomatic but well enough, we can switch an in-person appointment to video.

No fee for late cancellation due to illness or a genuine emergency.

Our team is preparing to launch group therapy sessions and psychology related workshops soon.  Please express your interest to our intake coordinator to be notified when programs are scheduled.
Knowing if you are ready for change and open to therapy requires a certain level of self-awareness and introspection. It starts with recognizing that you are experiencing difficulties or dissatisfaction in your life, whether in your relationships, personal growth, or emotional well-being. You may notice patterns of behaviour that are causing distress or a sense of stagnation. This awareness is crucial because it indicates a readiness to explore new possibilities and make meaningful shifts in your life.

Openness to therapy involves a willingness to engage in self-reflection and vulnerability. It means being receptive to the idea that there may be blind spots or unresolved issues that could benefit from professional guidance.

It involves embracing the idea that change is possible and personal growth is an ongoing journey. To know if you are ready for change and open to therapy, reflect on your willingness to engage in self-examination, your ability to be honest with yourself and others, and your readiness to take an active role in your healing and transformation.

When you are open to therapy, you understand that seeking help is not a sign of weakness but rather a courageous step toward personal growth and healing. It involves recognizing that change requires effort and a commitment to self-discovery.
  • Higher self-confidence
  • Improved relationships
  • More self-awareness
  • Developing a positive mindset
  • Less sabotaging behaviours
  • Healing past trauma and wounds
  • Reduced symptoms of anxiety and depression
  • More meaningful connections
  • Better sleep
  • Improved overall well-being
  • Greater clarity
  • More motivation
  • Fulfillment at work
  • Repairing relationships
  • Greater capacity for love
  • Improving intrusive thoughts
  • Re-inventing yourself
  • Stress reduction
  • Increased performance and productivity
  • Enhanced resilience
  • Improved decision-making
  • Processing grief
Therapy is a deeply personal and transformative journey that unfolds at its own pace. The length of therapy varies greatly and depends on the unique needs, circumstances, and goals of each individual or couple. Some people benefit from short-term therapy, where they focus on a specific issue and work toward resolution. Therapy could last anywhere from a few weeks to several months (and sometimes years). There is no one-size-fits-all answer when it comes to the duration of therapy, as it is an ongoing conversation between the therapist and the client, adapting and evolving as the person or couple evolves.

Many individuals find that long-term therapy offers the opportunity for profound personal growth and a deeper exploration of their inner selves. It is through this extended engagement that the therapeutic relationship can truly deepen, allowing for a more comprehensive understanding of one’s thoughts, emotions, and behaviours.

We recommend clients begin with weekly or bi-weekly sessions to gain the momentum necessary to engage in therapy.

We are located on the third floor of The Varsity Medical Building: 8 Varsity Estates Circle NW, Suite 300, Calgary, AB T3A2Z3.

FREE parking is available in front of the building and requires registering at the kiosk beside the elevator or at our reception desk on the third floor.

Enter the building through the double glass doors on the south side, next to the pharmacy. You have the option of stairs or an elevator to reach us on the third floor. If your session is during the building’s working hours, the main doors will be open, and our office manager will greet you on the third floor.

Important: If you arrive after hours (including weekends), the front doors might be locked, and your therapist will meet you at the double glass doors shortly before your appointment time.

The majority of insurance providers cover Registered Psychologists and Registered Provisional Psychologists. Some of our team members are psychotherapists and are not always covered, so it can be best to check in advance with your provider to confirm if your coverage will be available. Please call us, and we can provide you with our practitioner’s professional titles, licences, and registration numbers to share with your provider.

You have one life to live!

Let us help you access your inner wisdom to stop waiting for your life to begin.
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